Refund & Return Policy

Effective Date: September 26, 2026

SMB provides website development, hosting, maintenance, SEO, and other digital services. Because our products are service-based and customized for each customer, refunds are handled differently than they would be for physical products.

By purchasing a service from SMB, you agree to the refund and cancellation terms below.

Website Build Refunds

Before Work Begins

If you cancel your website order before we have started work on the project, you may request a full refund of the website build fee.

Any payment processing fees that cannot be recovered from the payment provider may be deducted where permitted by law.

After Work Begins

Once work on your website has started, the website build fee becomes non-refundable.

Website projects require time for reviewing your materials, planning the site, preparing content, setting up WordPress, creating pages, configuring forms, handling technical setup, and completing other project work.

For that reason, we do not provide refunds simply because a customer changes their mind after production has begun.

Add-On Services

Add-on services may be refunded if work on that specific service has not yet started.

Once work on an add-on has begun, payment for that service becomes non-refundable.

Examples of add-on services may include:

  • Additional website pages

  • Additional service pages

  • Additional location pages

  • Google Business Profile setup

  • Blog setup

  • Logo design

  • SEO services

  • Reporting

  • Custom website features

  • Post-launch site updates

Monthly Hosting and Maintenance

Monthly hosting and maintenance fees are non-refundable once the billing period has started, except where required by law.

Canceling hosting stops future recurring charges but does not normally result in a refund for a billing period that has already been paid.

You may cancel hosting at any time before your next billing date to prevent future charges.

Hosting Cancellation

If you cancel hosting, your website will need to be moved to another hosting provider if you want it to remain online.

We can provide the website files or access needed for a transfer once all outstanding balances have been paid.

Website transfer assistance may require an additional fee.

Customers should complete any hosting transfer within 30 days of cancellation. After that period, SMB may remove the website and associated files from its hosting environment.

Project Abandonment

Website projects depend on timely communication and the delivery of required information, images, approvals, account access, and other materials.

Projects that remain inactive for more than 30 days may be considered abandoned.

Payments made for work already completed on an abandoned project are non-refundable.

If an abandoned project is restarted later, a new timeline and additional fee may be required.

Digital Services Are Not Returnable

SMB does not sell physical products that can be returned.

Website development, design, SEO, reporting, hosting, maintenance, and other digital services cannot be physically returned once the work has been completed or delivered.

Completed Work

Once a website or other service has been completed, approved, or delivered, payments for that work are non-refundable.

If you believe there is an error or issue with completed work, please contact us so we can review the problem.

Reasonable corrections related to the agreed scope may be made where appropriate.

Requests for new features, additional pages, redesigns, or work outside the original scope may require an additional fee.

Chargebacks

If you believe you were charged incorrectly, please contact SMB before submitting a chargeback so we have an opportunity to review and resolve the issue.

Submitting a chargeback does not automatically cancel recurring hosting or maintenance services.

Recurring services must also be canceled through the normal cancellation process.

Nothing in this policy limits your lawful right to dispute an unauthorized or improper charge.

If SMB Cancels a Project

If SMB cancels a project or determines that we cannot complete a service you purchased, we may provide a full or partial refund based on the amount of work already completed.

If no work has been completed, the applicable service fee will generally be refunded.

Refund Processing

Approved refunds will be returned to the original payment method whenever possible.

The amount of time it takes for a refund to appear in your account depends on your bank, card issuer, or payment processor.

Exceptions Required by Law

Nothing in this Refund & Return Policy limits any refund, cancellation, or consumer rights that cannot legally be waived under applicable law.

Contact Us

If you have questions about a refund, cancellation, or billing issue, contact:

SMB Web Designer
Email: contact@smbwebdesigner.com
Or send us a message through our contact page.